Returns

Items may be returned within 30 days of receipt of your shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

With respect to cosmetic products, for sanitary purposes, all cosmetic products are exempt from being returned and therefore we do not accept returns for these items.

With respect to print on demand products, because of the nature of these products are produced to order and are therefore non-refundable. Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created.

To complete your return, on eligible products, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@crystalflower.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@crystalflower.ca and send your item to:

Crystal Flower
4 - 2 Donald Street
#703
Winnipeg, Manitoba R3L 0K5

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Crystal Flower
4 - 2 Donald Street
#703
Winnipeg, Manitoba R3L 0K5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.